General camera troubleshooting

Problem

Most camera errors occur because of an unstable or weak USB connection.

The things to check, in order of likelihood:

Make sure you are using two 3m USB cables (T001417) connected together with a repeater (T001337), instead of a single 5 m USB cable, which is too long.
The USB3 cable is not tightened enough on the camera end, please make sure that it is screwed tightly.
USB cable may be slightly damaged. Try a different USB cable.
You might be using a USB2 port on the laptop. Please make sure to plug the USB cable in a USB3 port. In the case of a Getac laptop, this will be on the back side of the laptop next to the charger port. In case of the new Dell laptops, any port is a USB3 but you can try to alternate between them.

If you are unable to solve the problem, have a look into power. Basically those things are to consider:

Preferably power the camera through the AC-DC adapter, not through the car accessory plug, since the power from the accessory plug can fluctuate a lot.
Connect the camera power after the engine is started to avoid power spikes to damage the camera board.
Try a different trigger cable (LM0167-00-00).
Try using a 24V - 2.5A power supply, such as:
- ACC-01-9001 - 24V 2.5A (60W) power supply from Flir.
- 3A-621DN24 - same model sold as ACC-01-9001 by Flir.
- 5.5mm x 2.5mm AC 100240V to DC 24V 3A Switching Power Supply Adapter.

MX2

None

September 2020