LV POS View cannot connect to the POS
Problem
Although you can ping the POS and reach its internal memory through FTP, LV POS View is unable to connect to the POS. There is no error message, but it behaves as if the POS was off.
Solution
Reinstall or update the POS firmware.
Problem Details
The POS firmware might have become corrupted because of an improper shut down. To prevent this in the future, it is better to shut down the POS properly from LV POS View (Tools > Shutdown) before powering off.
Related Products
MX2
MX8
Support Reference
00496303
Last modified
7 April 2021