Computer cannot detect connected MX9 SSD

Problem

Your computer (PC) cannot detect the connected MX9 SSD.

Solution

• Check that there is no drive letter conflict on the PC. If there is, open the disk management, scan new hardware and add hardware with a new drive letter.
• Check the SSD with both USB cables that were delivered with the system, to make sure it is not a cable problem.

Problem Details

Possible cable, disk or connection issues, especially if the disk is very old or has been extensively used.

Related Products

MX9

Support Reference

00098241

Last modified

September 2020