TBC crashes when using Remote Desktop Protocol

Problem

TBC might crash unexpectedly if workstation is accessed through the Remote Desktop Protocol. Issue occurs especially if a user logs in and out while the processing is ongoing.

Solution

Switch the TBC Graphics Display Driver from DirectX11 to OpenGL2. This can be done via Options -> Display -> Advanced -> Check "Override automatic detection" and choose OpenGL2.

Problem Details

This is caused by a problem between Remote Desktop Protocol and DirectX11.

Related Products

Trimble Business Center (TBC)

Support Reference

00524072

Last modified

September 2020