TMI error: Server DNS address could not be found

Problem

You are able to connect to the system using Wi-Fi or Ethernet, but when trying to reach TMI from a web browser, it fails, sending an error such as "Server DNS address could not be found." You may be able to connect after a certain number of power cycles. The connection seems to work randomly.

Solution

Connect using a fixed IP address. See Setting a fixed IP address on a device connecting to TMI.

Problem Details

A DHCP issue is known to sometimes prevent users from reaching TMI. This issue is reported in TMI 4.0.1, but may affect other versions.

Related Products

 

Support Reference

00590928

Last modified

17 August 2022