License cannot be activated
Problem
When trying to activate the license an error message similar to the following occurs:
License is revoked.
Validation failed: Orbit License Service could not be reached.
Solution
Possible solutions:
- Verify outbound connectivity to the Orbit License Service https://activation.orbitgt.com/service on port 443, an SSL exclusion might be required in secured environments.
- Enable connectivity through the firewall or disable possible network restrictions. Internet access must be granted.
- Configure the proxy settings. See https://kb.orbitgt.com/234/desktop/workspace/configurations.
- If using version 22.7 and the proxy has been configured correctly, install the same software (for example, the Trimble MX Import & Upload Tool), but make sure it is version 23.4. Copy \program\bin\Trimble.ini and \program\jre\bin\javaw.exe into the same locations as the 22.7 version. A bug in 22.7 prevents being able to properly connect to a proxy.
- Disable the antivirus software or create an exception for Trimble.exe.
- Validate customer information is correctly filled out on the license server.
Problem Details
Failing to activate a license could be caused by different factors:
- No access to the internet.
- No outbound connectivity to Orbit License Service.
- Antivirus software is blocking the activation.
- Wrong customer information stored in the license server.
Related Products
Trimble MX software
Support Reference
00432617
Last modified
10 August 2023