An unexpected problem occurred
Problem
From the Publisher console, you open the Users tab. Instead of listing users, it shows the following error:
"An unexpected problem occurred. Something went wrong while loading the page. Please try refreshing your browser. If the issue persists, please refer to our support pages."
Solution
-
Open "[install location]\server\program\services\publisher_3dm\config\user.xml". Search for any <Object> entry having either
<username>TRUE</username>
or
<username>FALSE</username> -
Replace TRUE or FALSE by something else,such as a real user name.
-
Run ServiceStop.bat and then ServiceStart.bat.
Problem Details
Related Products
Trimble MX Publisher
Support Reference
00633293
Last modified
21 February 2023