An unexpected problem occurred

Problem

From the Publisher console, you open the Users tab. Instead of listing users, it shows the following error:

"An unexpected problem occurred. Something went wrong while loading the page. Please try refreshing your browser. If the issue persists, please refer to our support pages."

Solution

  1. Open "[install location]\server\program\services\publisher_3dm\config\user.xml". Search for any <Object> entry having either
    <username>TRUE</username>
    or
    <username>FALSE</username>

  2. Replace TRUE or FALSE by something else,such as a real user name.

  3. Run ServiceStop.bat and then ServiceStart.bat.

Problem Details

Related Products

Trimble MX Publisher

Support Reference

00633293

Last modified

21 February 2023