Unknown error during login

Problem

When logging in to the HTML5 viewer using the correct login and password, the following error appears:

An unknown error occurred during login. Please try refreshing the viewer and contact Support if this problem persists.

Solution

This can happen if there is no Coordinate Reference System (CRS) defined in the Preferences tab of the Publication. To resolve the issue, assign the appropriate coordinate reference system to the publication.

Related Products

Trimble MX Publisher, Trimble MX software

Support Reference

None

Last modified

September 2020