Failed to log in because there is no session available


When logging in to a publication, login fails and the following error appears:

Error: Failed to login because there is no session available.


This error occurs if the maximum number of concurrent users is exceeded.

Problem Details

A unique user is the combination of hardware ID and user login. Using different user logins on the same computer will count for multiple concurrent users. A user will be released after 15 minutes of inactivity.

For more information about concurrent users, see the article Publisher license and logging.

Related Products

Trimble MX Publisher, Trimble MX software

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