Failed to log in because there is no session available

Problem

When logging in to a publication, login fails and the following error appears:

Error: Failed to login because there is no session available.

Solution

This error occurs if the maximum number of concurrent users is exceeded.

Problem Details

A unique user is the combination of hardware ID and user login. Using different user logins on the same computer will count for multiple concurrent users. A user will be released after 15 minutes of inactivity.

For more information about concurrent users, see the article Publisher license and logging.

Related Products

Trimble MX Publisher, Trimble MX software

Support Reference

None