Trimble Protected Plans and factory warranties

You can assign Trimble Protected Plans to a device when you assign other items to the device.

The start date for a hardware factory warranty is the date any bundle or configuration level, or options/modules were first installed onto the device using Trimble Installation Manager. Once the factory warranty has started, you cannot remove options from the device.

To view all Protection Plans in stock, select the Assign/Upgrade tab. The Available Stock panel shows all available Protection Plans under the heading Trimble Protected Plans.

If you have selected a device in the Hardware Variants panel, Protection Plans already assigned to the device are shown in the device tile.

If the factory warranty period:

  • has not yet started, the duration of the warranty period is shown.

    The duration shown includes the factory warranty and any Protection Plans that have been assigned but not yet installed.

  • has started, the end date of the warranty period is shown.

    The date(s) shown include the factory warranty and any Protection Plans that have been installed.

Once the factory warranty is activated, the product will automatically be registered in My Trimble Protected (MTP) with the activation date as the Start Date. Any TPPs assigned will also have entitlements created in MTP within the product record.

More detailed information about the assigned Protection Plans, such as the part number and sales order/purchase order number, is shown in the Trimble Protection Plans section of the Configuration panel.

Hardware and firmware warranty information is shown only if the device is a receiver. To view hardware and firmware warranty information for other device types, go to https://mytrimbleprotected.com.

Factory warranties are typically for a 12 month period. Factory warranties are indicated in the Virtual Warehouse as:

  • HW: hardware
  • FW: firmware
  • SM: software maintenance

Hardware items can have a maximum coverage period of 5 years. Extend coverage for firmware and software as required.

The following types of Protection Plans are available:

  • 12 month Protection Plans.

  • one month Protection Plans for adding coverage in monthly increments. Monthly Protection Plans are useful for aligning expiry dates with other products.

    The part number for this type of Protection Plan includes 1M.

  • reinstatement Protection Plans for reinstating coverage when the previous expiry date has expired within the last 3–12 months.

    The part number for this type of Protection Plan includes RNST.

  • loyalty Protection Plans for reinstating coverage when the previous expiry date has expired more than 12 months ago.

    The part number for this type of Protection Plan includes LOYAL.

Unused Protection Plans stocked in the Virtual Warehouse expire after 12 months from the purchase date.

If the factory warranty or Protection Plan on a device has expired, Protection Plans can be purchased and assigned within 90 days of the previous expiry date. The Protection Plan starts from the previous expiry date. If more than 90 days have elapsed since the expiry date, a reinstatement Protection Plan must be purchased and assigned.